Air travel is at an all-time high during the holiday season – while inclement weather, cancelled inbound flights, mechanical issues and more brings frequent disturbances. But before you take your frustration out on the gate attendants or fellow passengers, we’re here to remind you to breathe through the inconveniences. Here are some tips for dealing with canceled or delayed flights in more positive and productive ways.
Your Attitude Matters
The agent you’re speaking with likely has the power and ability to help you change your flight – if you’re polite and patient. Coming in with a hostile attitude will get you nowhere fast. Instead, begin the conversation in an understanding tone. Ask nicely and offer your own solutions. Suggesting alternate routes or options shows that you are working with the agent to find the best scenario possible.
Check Other Airlines
Airlines can book you on another carrier’s flight – although agents don’t usually bring it up at first. When discussing your options, ask if other airlines have outgoing flights along the same route. If there’s a will, there’s a way.
Look Into Compensation Options
Most major airlines will cover a hotel stay and transportation if you’re held up overnight. While claiming your compensation, check whether you are eligible for additional forms of reimbursement. If you booked your flight with a credit card, you can take it one step further and ask your CC representative to process a chargeback.
Know that you’re not obligated to fly on your airline’s rebooked flight. The airline is required to rebook you; however, if you’re not willing to be rebooked to a later time, date, or different airline, you can request a full refund.
Book Early-Morning Departures
While there’s no guarantee you can avoid flight cancellations or delays altogether, booking an early-morning flight is the best way to increase your chances of an on-time departure.